Help Center

Find answers to common questions and learn how to make the most of Snap4Share

Frequently Asked Questions

Quick answers to the most common questions about Snap4Share

Creating an event is simple! Just click the "Create Event" button on your dashboard, enter your event details like name, date, and description, then share the unique link with your guests so they can start uploading photos.

Guests can upload photos by visiting your event link. No account required! They simply click "Upload Photos", select their images, and they'll be instantly added to your shared event gallery.

We support all common image formats including JPEG, PNG, HEIC, and WebP. Maximum file size is 50MB per image to ensure fast uploads and downloads.

As the event organizer, you can download all photos as a ZIP file from your event dashboard. Look for the "Download All" button in your event management panel.

Free accounts can collect up to 100 photos per event. Pro accounts have unlimited photo storage. Check our pricing page for more details on plan limits.

Photos are stored for 30 days on free accounts and indefinitely on Pro accounts. You'll receive email reminders before any photos are scheduled for deletion.

Getting Started Guide

Learn how to set up and use Snap4Share for your events

Sign Up for an Account

Create your free account to start organizing your photo collections.

Create Your First Event

Add event details, customize settings, and generate your sharing link.

Share with Guests

Send the link or QR code to your guests so they can start uploading photos.

Collect & Download

Watch as photos come in and download them all when you're ready.

Troubleshooting

Solutions to common issues and technical problems

Photos not uploading?

Try these solutions:

Check your internet connection
Ensure file size is under 50MB
Try refreshing the page
Clear your browser cache

Event link not working?

Common fixes:

Double-check the URL for typos
Make sure the event is still active
Try opening in an incognito window
Contact the event organizer

Download issues?

If downloads fail:

Wait for the ZIP file to finish processing
Try downloading smaller batches
Check your available storage space
Use a different browser

Account & Billing

Manage your account settings and subscription

Account Management

• Update your profile information in account settings
• Change your password regularly for security
• Enable two-factor authentication if available

Billing & Subscriptions

• View and download invoices from your billing section
• Update payment methods before they expire
• Cancel subscriptions anytime from account settings
• Contact support for refund requests

Plan Limits

Simple (Free)

• 100 uploads
• 7-day storage
• Unlimited guests

Efficient

• 500 uploads
• 60-day storage
• Bulk download

Expert

• 1000 uploads
• 90-day storage
• Most popular

Master

• Unlimited uploads
• 365-day storage
• Premium features

Still need help?

Can't find what you're looking for? Our support team is here to help.

Contact Support

Typical response time: 24 hours